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Marketing for Rainmakers: 52 Rules of Engagement to Attract and Retain Customers for Life

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You are a successful entrepreneur with a brain for business, but you’re indecisive about marketing and need a guide that will help your company distinguish itself, inspire customer loyalty and increase profits....

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Answering the Ultimate Question: How Net Promoter Can Transform Your Business

von Richard Owen & Laura L., PhD Brooks

Fred Reichheld's 2006 book The Ultimate Question, that question being, "How likely is it that you would recommend this company to a friend or colleague?"-challenged the conventional wisdom of customer satisfaction...

Agility: Competing and Winning in a Tech-Savvy Marketplace

von Mark Mueller-Eberstein

Insider secrets to competing-and winning-in the tech-savvy marketplace

The new generation of technology savvy workers is changing the way we look at productivity. Agility uniquely describes how technology agility...

The Vest Pocket Guide to Ifrs

von Steven M. Bragg

Quick answers to your IFRS questions

Presented in a question and answer format, The Vest Pocket IFRS provides a brief explanation of each IFRS topic, the issues involved, and the solution. Coverage includes calculations,...

The Flexible Investing Playbook: Asset Allocation Strategies for Long-Term Success

von Robert Isbitts

How to make sensible investment decisions during these turbulent times

2008 changed everything. Now, more than ever, investors need to be proactive in planning for their retirement. To do so, they must look beyond...

The Custom-Fit Workplace: Choose When, Where, and How to Work and Boost Your Bottom Line

von Joan Blades & Nanette Fondas

Ideas for transforming the workplace to fit today’s workforce

In this book, Blades and Fondas offer business professionals an indispensable handbook for transforming the way we work and breaking free from the...

Investing in Rent-To-Own Property: A Complete Guide for Canadian Real Estate Investors

von Mark Loeffler

Investing in Rent-to-Own Property is the distillation of years of investment experience in real estate. It is a both strategy and a system, which provides stable, proven returns for the investor. On the flip...

Effective Group Coaching: Tried and Tested Tools and Resources for Optimum Coaching Results

von Jennifer J. Britton

Group coaching is rapidly becoming the preferred coaching option for businesses and individuals. Effective Group Coaching is a practical, resource rich, hands-on guide for the group coaching facilitator in one...

Investing in an Uncertain Economy for Dummies

von Sheryl Garrett

Investing in an Uncertain Economy For Dummies provides investors with focused, individualized investment strategies that enable them to conquer indecision and protect and strengthen their current financial holdings....

Operational Risk: A Guide to Basel II Capital Requirements, Models, and Analysis

von Anna S. Chernobai, Svetlozar T. Rachev & Frank J. Fabozzi

While operational risk has long been regarded as a mere part of "other" risks--outside the realm of credit and market risk--it has quickly made its way to the forefront of finance. In fact, with implementation...

Tactical Transparency: How Leaders Can Leverage Social Media to Maximize Value and Build their Brand (J-B International Association of Business Commun

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When Prime Brokers Fail: The Unheeded Risk to Hedge Funds, Banks, and the Financial Industry

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An informative primer on the new landscape of leading prime brokers

Before the recent financial crisis, both regulators and market participants disregarded the complex and dangerous nature of the relationship...

Brand From the Inside: Eight Essentials to Emotionally Connect Your Employees to Your Business

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Real case studies on Internet fraud written by real fraud examiners

Internet Fraud Casebook: The World Wide Web of Deceit is a one-of-a-kind collection of actual cases written by the fraud examiners who investigated...

The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization

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Winner of the Shingo Prize for Excellence in Quality Improvement

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This work has an extremely widespread application as the tools, techniques, and methods described are at a level that achieves...

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This definitive reference on workplace assessment for HR professionals features comprehensive overviews and best practices for all types of assessments for the selection, development, and development needs of...

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Broadening the traditional tactical approach to technical training, Managing Technical Training looks at the strategic and business aspects of technical training applicable to any corporate setting and organizational...